Gisela - Customer Service Professional with 5+ years in Healthcare and BPO industries

Exceptional ability to address customer needs, resolve issues, and foster positive relationships across diverse sectors.

Skilled in verbal and written communication, ensuring clarity and professionalism in all interactions.

Capable of identifying prospects, developing relationships, and driving sales growth in competitive markets.

Proficient in handling claims, refunds, and transaction analysis with accuracy and adherence to policies.

Serve as the first point of contact for patients through phone calls, managing communication promptly and professionally., Collect and record patients and providers demographics, track interpreters and connect with provider and patient., Schedule, confirm, and manage interpreters scheduled calls., Troubleshoot and resolve hearing aid issues and patient questions over the phone, delivering timely and accurate outcomes., Participate in company meetings, team training, and virtual huddles., Manage inbound/ outbound calls., Advocate communications in a professional manner with interpreters.

Seek potential and existing customers to develop new business, refinance opportunities, and referrals., Develop and maintain successful relationships with business referral sources., Attract new mortgage loan applications by developing relationships within the community.

Handle claims to the line Claim Handling Standards., Follow and apply ACG Claim policies, procedures and guidelines., Demonstrate effective communication skills (verbal and written)., Demonstrate customer service skills by building and maintaining relationships with insureds/claimants.