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Gladys

Front-end Controller

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Siyabuswa, Mpumalanga, South Africa
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Competencies

LeadershipIntermediate

Skilled in supervising teams, organizing schedules, and fostering a collaborative work environment.

Customer ServiceIntermediate

Experienced in engaging with customers to ensure positive shopping experiences and resolve issues effectively.

Operations ManagementIntermediate

Proficient in managing daily store operations, stock coordination, and process improvements.

IT & CodingBeginner

Basic knowledge of information technology, including coding and customer care, supporting operational needs.

Education

Grade 11
Siyathokoza secondary school
Completed 2011

Summary

Experienced in retail operations, team leadership, and customer service, with a strong background in managing schedules and training staff. Eager to leverage skills in a dynamic retail or customer-focused environment.

Key Achievements

  • Led all front-end controllers, optimizing schedules and enhancing team productivity.
  • Trained and mentored new staff, improving overall customer service quality.
  • Managed daily operations, ensuring smooth store functioning and customer satisfaction.

Experience

Front-end Controller

Shoprite
2019 - 2023

Head of all controllers at the front. Making schedules. Training new staff members

Cashier

Shoprite
2015 - 2019

Working at the till as a cashier

General worker

Shoprite
2013 - 2015

Working in all departments were they need assistance

Skills

LeadershipCustomer ServiceOperations ManagementIT & Coding
Published on CazVid - Jun 3, 2026
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