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gloria
Customer Support Specialist
Contact
Competencies
Experiencia demostrada en Bilingual: English & Spanish.
Experiencia demostrada en Outbound Sales & Cold Calling.
Experiencia demostrada en Lead Follow-Up & Appointment Setting.
Experiencia demostrada en Customer Service & Phone Communication.
Experiencia demostrada en Retail Sales & Store Operations.
Education
Languages
Summary
Customer Support Specialist buscando nuevas oportunidades
Experience
Part-Time Inside Sales Caller
Make outbound calls to businesses, households, prospective customers, and existing leads regarding internet, wireless, security, and telecommunications services.. Communicate professionally in English and Spanish, identify customer needs, explain service options, and set appointments or assist with sales.. Follow up with interested prospects and previously contacted leads to support customer conversion.. Document calls, customer information, outcomes, follow-up dates, and notes accurately in CRM and related systems.. Follow approved sales scripts, provider requirements, customer-consent procedures, and quality standards while working toward call-volume and sales goals.
Store Manager
Managed daily store operations while providing friendly, professional customer service.. Assisted customers with product selection, questions, and purchases while supporting sales goals.. Handled organization, inventory-related tasks, customer communication, and day-to-day responsibilities.. Maintained a professional and welcoming shopping environment and helped resolve customer concerns.
Social Media Manager
Managed social media content and customer-facing communication for a retail boutique.. Created and organized promotional content to showcase products and encourage customer engagement.. Responded to customer questions and helped communicate product information through social platforms.
Babysitter
Provided dependable childcare and maintained a safe, organized environment.. Communicated consistently with parents regarding schedules, needs, and daily activities.. Demonstrated responsibility, patience, organization, and reliability.