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Gonzalo
Ejecutivo de Cuentas con amplia experiencia en atención y ventas en telecomunicaciones
Contact
Competencies
Brinda soporte y resolución de problemas tanto en inglés como en español
Desarrolla estrategias de ventas y gestiona portafolios de clientes
Proporciona asistencia técnica en servicios de VOIP y otras telecomunicaciones
Atiende y resuelve consultas en inglés y español en diversos países
Participa en campañas de marketing y atención en variadas plataformas
Education
Languages
Summary
Ejecutivo de cuentas con experiencia en atención al cliente, soporte técnico y ventas en telecomunicaciones, con habilidades en comunicación en inglés y español.
Key Achievements
- Gestión de cartera de clientes en Worldcom-McI y GyG Solutions
- Capacitación y desarrollo profesional en marketing y atención al cliente
- Experiencia en soporte técnico y resolución de problemas en diversos idiomas
Experience
Account Executive
developed as a customer service representative, received training and advanced Marketing and customer service courses, gained experience working under pressure, managed a portfolio of clients, performed tasks in Outbound and Inbound calls, was congratulated for service as a customer service agent
worked in the area of reconnections, technical support, and customer service in English
developed as a Customer Service Advisor, solved customer problems related to their VOIP service
worked as a Bilingual customer service and technical support, attended to and resolved customer complaints in Spain and the United Kingdom
Account Executive
developing sales strategies for the company
Bilingual Customer Service Agent
making collections and solving problems with customers
worked for a marketing campaign in favor of Inclusion Alberta
Customer Service Agent
worked on the Sky Airlines campaign
Administrator
worked during the pandemic
Customer Service Agent
worked on Frontier Airlines campaign
worked in different campaigns