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Gonzalo
IT Analyst
Video resume
IT Analyst
I have worked on IT and Help Desk positions for the last 14 years and my main tasks were related to user support and client assistance; I was on the first line of contact for people regarding multiple Tech queries, information, processess with different tools and applications. Besides the first contact with the client, we also performed follow-ups and reached out to confirm if further information/support was required before confirming the closure of a case
Contact
Buenos Aires, Buenos Aires F.D., Argentina
Open to remote
Available on CazVid
Competencies
User Support & TroubleshootingExpert
Assisted users with technical queries and resolved issues related to various tools and applications.
Client CommunicationAdvanced
Managed first contact and follow-up interactions with clients to clarify issues and confirm resolutions.
Help Desk OperationsAdvanced
Performed initial case handling, support ticket management, and process documentation within banking IT support.
IT Support in Financial SectorIntermediate
Supported banking clients with IT-related queries, enhancing operational efficiency for financial institutions.
Summary
Experienced IT analyst specializing in user support, client assistance, and help desk operations in banking environments, with a strong focus on first-line support and customer service.
Key Achievements
- Provided first-line support for IT and help desk queries at JP Morgan and Baca Mackenzie over seven years.
- Handled user inquiries, troubleshooting, and case follow-ups to ensure client satisfaction.
- Gained extensive experience in client assistance and technical support in banking environments.
Skills
User Support & TroubleshootingClient CommunicationHelp Desk OperationsIT Support in Financial Sector
Published on CazVid - Jul 3, 2025