This is my profileContact via CazVid
Grethel
Customer Support & Scheduler Specialist with 5+ years in Service Industry
Video resume
Contact
Competencies
Provided effective communication and issue resolution skills in a customer support environment
Addressed technical inquiries and troubleshot issues quickly in a tech support setting
Managed appointment scheduling and coordination with medical professionals and patients
Demonstrated strong organizational abilities, multitasking, and attention to detail to ensure smooth operations
Applied problem-solving skills to resolve customer and scheduling conflicts efficiently
Education
Languages
Summary
Experienced customer service and scheduler specialist with strong organizational, technical, and communication skills, based in New York City.
Key Achievements
- Delivered exceptional customer service and technical support at Concentrix
- Collaborated effectively with medical staff to coordinate patient appointments at Oclinicals
- Developed strong organizational, multitasking, and problem-solving skills applicable to administrative roles
Experience
Customer Service & Tech Support
Delivered exceptional customer service, addressing inquiries, and resolving technical issues promptly., Developed strong communication skills, both verbal and written, to effectively document cases and maintain clear lines of communication with customers throughout the support process.
Scheduler Specialist
Collaborated with Medical Staff: Worked closely with physicians, nurses, and administrative staff to confirm schedules, reschedule appointments, and address any conflicts or cancellations., Scheduled and coordinated patient appointments.