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Project Manager with 5 years of delivering complex IT solutions in the software industry
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Competencies
Managed end-to-end project lifecycles, aligning project goals with organizational objectives.
Applied knowledge of software development processes to coordinate project phases and deliverables.
Led diverse teams of developers, designers, and QA specialists to achieve project milestones.
Acted as primary point of contact for clients, ensuring clear understanding of project scope and status.
Education
Summary
Specializes in managing IT projects in the software industry with a proven track record of successful delivery.
Key Achievements
- Led cross-functional teams to successfully deliver multiple software projects on time and within budget.
- Developed project plans, schedules, and resource allocation strategies to optimize delivery processes.
- Established effective communication channels between clients and technical teams, improving stakeholder satisfaction.
Experience
Teleoperator
Customer service specialist, providing help to customers, in the area of sales, retention and technical support., Instructor helping other agents, and providing support.
Teleoperator
Worked as a telemarketer for 6 months in season, providing attention to people who were looking for hotel and flight reservations.
Census taker
Participated in the 2024 census as a census taker, where I got to know places and people, which helped me demonstrate my charisma and enthusiasm with people.
Teleoperator
Worked as a sales and customer service representative for 1 year and one month for American water resources.