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Sales Agent at Telkom SA Contact Centre
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Competencies
Skilled in handling high-volume inquiries, resolving issues, and building strong customer relationships.
Proven ability to meet sales targets through effective communication and strategic upselling.
Experienced in managing timely deliveries and optimizing routes for efficiency.
Proficient in maintaining accurate records and managing digital logs for various operations.
Education
Summary
Dedicated professional with extensive experience in customer care, sales, and logistics. Skilled in building relationships, achieving targets, and ensuring operational efficiency.
Key Achievements
- Consistently achieved monthly sales targets through effective customer engagement and upselling techniques.
- Maintained 100% on-time delivery rate while managing logistics for Asante Fluers, ensuring high customer satisfaction.
- Provided exceptional customer support at Q-Zone Contact Centre, resolving inquiries efficiently and improving customer retention.
Experience
General Worker
Sweeping and mopping floors.. Removing trash and debris.. Loading and unloading trucks.. Lifting and moving heavy items.. Packing and organizing stock.. Fetching tools for technicians.. Preparing materials for projects.. Operating pallet jacks safely.. Cleaning tools after use.. Wearing required safety gear.. Checking items for damage.. Reporting broken machinery immediately.. Painting and minor building repairs.. Running work-related errands.
Self employed /Freelance
Managed daily logistics and route planning for time-sensitive deliveries across the greater Durban area.. Ensuring 100% on-time arrival rates.. Maintained accurate digital records of delivery logs, client receipts, and mileage tracking spreadsheets with zero discrepancies.. Provided high-quality customer service, resolving delivery inquiries and building positive relationships with local businesses and clients.. Handled cash and digital transactions securely while managing operational expenses and vehicle maintenance schedules.
Customer Care Agent
Managed high volumes of incoming customer inquiries, providing accurate product information and resolving account queries.. Supported sales conversions by providing technical details to customers following initial sales pitches.. Consistently exceeded daily and monthly performance targets through efficient call handling and customer service excellence.. Built and maintained strong client relationships, ensuring a high level of customer satisfaction.
Sales Agent (Inbound & Outbound)
Completed a rigorous 2-year Learnership Program (SIZANO/Telkom) covering theoretical and practical sales methodologies.. Efficiently handled inbound customer queries and outbound sales leads starting October 2012.. Solved complex customer queries quickly, ensuring first-call resolution and meeting all team leader KPIs.