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Bilingual Interpreter with Certification and Customer Service Expertise
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Competencies
Performed telephonic bilingual interpretation in English and Spanish, ensuring quality and accuracy.
Handled inbound and outbound calls, assisting customers with applications and follow-ups.
Conducted general vehicle maintenance, diagnosis, and repair to ensure optimal performance.
Utilized Microsoft Word, PowerPoint, and Excel for documentation, presentations, and tracking.
Test drove and inspected vehicles prior to sale, supporting quality assurance processes.
Education
Languages
Summary
Experienced bilingual interpreter and customer service professional with a background in automotive maintenance and technology, committed to quality service and operational excellence.
Key Achievements
- Achieved Level five (L5) interpreter certification at Human Quality.
- Maintained consistent performance without absences.
- Provided diverse language interpretation and customer service across roles.
Experience
English/Spanish Interpreter
Good performance as a Telephonic Bilingual Interpreter in English/Spanish., I was able to get certified as a Level five (L5) interpreter which is the highest level of certification that an Interpreter can obtain in this Company., I'm currently able to maintain a good quality performance based on my calls monitored randomly., I haven’t had any absences since I started working at the company.
Bilingual Agent
Provided good customer service on inbound and outbound calls., Helped students complete their FAFSA application to qualify for student loans., Followed up with university applicants or students to have them turn in any missing document requirement for their completion of their student loan application., Provided coaching assistance to fellow workers through call receiving in the assist line department., Responded to written letters received from customers.
Automotive Technician
Performed general maintenance on all types of vehicles., Diagnosis and repair of vehicle problems., Test drive and perform inspection of new vehicles before they were able to be sold to customers., Provided ride services to customers that needed to be transported from the dealer to other points and also picked them up at certain location to bring them to the dealership.