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Guillermo
Customer Service Supervisor with 10+ years in client retention and support
Video resume
Customer Service Supervisor
We actually have the ability to tap into the agents minds and be able to coach them on the opportunities to improve the metrics needing attention.
Contact
Monterrey, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and supervision to customer service teams, enhancing service quality.
Team SupervisionAdvanced
Supervised customer service agents, coaching them to improve performance metrics.
Client RetentionIntermediate
Worked on retaining customers through personalized engagement and support strategies.
Technical SupportIntermediate
Provided technical assistance related to streaming services and subscription issues.
Coaching & MentoringIntermediate
Counseled team members to identify opportunities for improvement and skill development.
Summary
Over 10 years of experience in customer service, including supervisory roles, specializing in support, retention, and team coaching within the streaming industry.
Key Achievements
- Led customer service team for over three years at a major sports streaming service
- Gained extensive experience in coaching agents to improve key performance metrics
- Managed diverse roles including customer support, retention, and technical support
Skills
Customer ServiceTeam SupervisionClient RetentionTechnical SupportCoaching & Mentoring
Published on CazVid - Jul 3, 2025