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Guillermo
Contact
Competencies
Experiencia demostrada en Fast learner.
Experiencia demostrada en Active Listening.
Experiencia demostrada en Empathy.
Experiencia demostrada en Patience.
Experiencia demostrada en Resolving Issues.
Education
Experience
Legal Assistant
Drafting summons and complaint for filing., Reviewing client contracts, gathering initial information about vehicle issues., Filing and serving drafted and conformed documents., Collecting information., Maintaining and managing client files., Initiating communication and responding to client inquiries., Performing general administrative tasks of filing, mailing, answering phone calls, and greeting clients., Entering data into a CRM system and maintaining accurate records.
Customer Service
Provides consecutive, first-person interpretation., Providing information about the plan benefits., Helping more than 50 customers daily., Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance., Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics., Providing consistent high-quality language support regardless of location., Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process., Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients., Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems., Review and research incoming medical claims from members and providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing.
Sales Representative
Actively and consistently support all efforts to simplify and enhance the customer experiences., Effectively sell products and services to new and existing prospects., Provide effective audio remote interpreting and perform basic troubleshooting for technical issues., Inform prospects of our product pricing model and products competitive advantage compared to other service providers., Social media management., Reaching monthly goals., Upsell additional products that serve the customers’ unique needs., Follow-up with customers in a timely manner.