This is my profileContact via CazVidGuillermo
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Competencies
Demonstrated experience with Service Now.
Demonstrated experience with JD Edwards.
Demonstrated experience with SAP.
Demonstrated experience with Sales Force.
Demonstrated experience with Compass.
Education
Languages
Experience
Customer Success Leader
Lead in the customer service area that provide service in the Americas., Updates on delivery promptly to avoid risks and charges for line stoppages and thus make Molex the leader in the market., Collaborate with stakeholders to define manufacturing plans, timing to meet expectations., Execute program objectives to align company and customer goals., Optimizing productivity and maximizing customer satisfaction.
Customer Care Supervisor
Supervise, lead and coach my team for them to provide excellent service to our customers., Addressing complaints and escalations to find solutions for customer concerns., Managing and monitoring quality measurements and objectives by conducting skill competency assessments., Providing service to customers in the US and Canada.
Customer Care Coordinator
Bilingual customer care representative for the Automation area from the US and Canada area., Contacting customers via email/phone., Order placed on time in the system, delivery status, logistics, planning., Being the preferred partner inside and outside the company.
Flex Supervisor for Insurance account
Providing service to Health professionals, assigning accounts base on regions., Assisting my team with performance reviews managing weekly and monthly strategies., KPI ́s accomplish., Coaching my team for them to succeed in their daily activities.