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Gustavo
Customer Service & Sales Professional with 10 years in Tourism and Hospitality
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Competencies
Delivered personalized assistance to international guests in the hospitality industry, ensuring satisfaction and loyalty.
Promoted and sold MSC Miniclub products and family events, driving revenue and customer engagement.
Fluent in English, Italian, and Portuguese, facilitating communication with diverse international clients.
Managed hotel activities aboard cruise ships, focusing on passenger and family service excellence in luxury settings.
Education
Languages
Summary
Dedicated to delivering exceptional guest experiences and promoting family-oriented services within luxury tourism contexts, leveraging multilingual skills.
Key Achievements
- Provided high-quality customer service to international guests at MSC, enhancing guest experience in luxury destinations.
- Promoted MSC Miniclub products and family events, contributing to family engagement and customer satisfaction.
- Managed hotel activities for passengers and families, ensuring memorable experiences in luxury tourism environments.
Experience
Customer service and sales-oriented
Delivering high-quality customer service to international guests, Creating unforgettable memories for families, Promoting MSC Miniclub products and family events