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Gustavo
Customer Service & Sales Associate
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Competencies
Experiencia demostrada en Excellent customer service.
Experiencia demostrada en Empathy and active listening.
Experiencia demostrada en Time management.
Experiencia demostrada en Remote work experience.
Experiencia demostrada en Compliance with privacy policies.
Education
Languages
Summary
Customer Service & Sales Associate buscando nuevas oportunidades
Experience
Customer Service & Sales Associate
Provided customer service and sales support for banking products, including account inquiries and service requests.. Assisted customers with problem resolution while ensuring compliance with internal policies and service standards.. Identified sales opportunities and promoted financial products based on customer needs.
Technical Support & Customer Service Agent
Delivered technical support and customer service for hardware, software, and connectivity issues.. Used CRM and ticketing systems to document cases, escalate incidents, and track resolution status.. Maintained service level agreements (SLAs) while handling high interaction volumes.
Live Technical Support Agent
Diagnosed and resolved internet, device, and service-related technical issues.. Guided customers through step-by-step troubleshooting processes.. Reduced repeat contacts by delivering clear explanations and effective first-call resolutions.
Live Support Agent
Supported customers with smart home device setup, connectivity, and account management.. Delivered real-time support via chat and phone while adhering to quality and security guidelines.. Documented interactions accurately to support analytics and continuous improvement initiatives.
Technical Support & Live Support Agent (On-site)
Delivered real-time technical troubleshooting for garage door opener connectivity, hardware setup, and account configuration.. Generated revenue by recommending and upselling complementary brand products during live support interactions.
Customer Service & Sales Associate (On-site)
Analyzed client financial profiles to pitch relevant banking products, contributing directly to regional sales targets.. Handled customer account inquiries and service requests while ensuring strict compliance with banking regulations.
Technical Support & Customer Service Agent (On-site)
Resolved multi-channel technical support cases involving software, hardware, and network connectivity issues.. Ensured 100% adherence to QA and data privacy protocols, safeguarding user data during account verifications.
Technical Support Specialist and Back Office Agent (On-site)
Managed back-office operations and data entry across internal databases, processing 200+ daily orders with high accuracy.. Coordinated logistics with third-party partners (Flagship, RXO, Ryder LMH, GoConfigure) to track spare parts inventory and resolve shipment delays.. Supported Operations Management with daily performance reporting, workflow tracking, and process coordination.
Live Technical Support Agent (Remote experience)
Delivered high-volume multi-channel support (chat and phone) for Google Nest smart devices, consistently maintaining high CSAT ratings.. Boosted First Contact Resolution (FCR) by diagnosing network connectivity, initial setup, and hardware performance glitches on first interaction.