Gustavo

OK, principalmente me aseguro de escuchar activamente al cliente, ya sea al cliente interno o externo, para tener una mejor idea de qué es lo que le está al cliente externo molestando y al cliente interno. cómo vamos a trabajar juntos para poder llegar a una solución. Creo que la comunicación es muy, muy importante porque una comunicación clara ayuda a dar un buen servicio al cliente. ¿Qué he aprendido de eso? de que tengo que estar comunicado, ya sea por pequeñas o grandes dudas todo el tiempo, en logística me aprendí mucho eso porque tenía que comunicar al al carrier, con el del camión, con el chofer, con el ayudante, con el que estaba haciendo el envío, con el que iba a recibir el envío y todo el tiempo todo el mundo comunicados. Entonces creo que eso aplica mucho en todo lo que es el servicio al cliente.

Sí, gracias. ah bueno, respecto a la pregunta de que contarles alguna vez que de un cliente a resolver un problema, qué hice y cuál fue mi resultado. OK, ah primero que nada, um con experiencia al cliente y televentas y ventas personales, tengo aproximadamente un poco más de seis o siete años. Estuve en un centro call center, estuve trabajando para DHL como tele sales, estuve trabajando dentro de la industria de call center, pues también en la parte del upselling, no solo de recibir la llamada por algún problema, sino que una vez resuelto el problema o por la insatisfacción que llamaba el cliente, pues quedaba esa labor de de poder hacer um agregar algún producto o servicio a lo que el cliente ya tenía. Entonces esa era la la parte que me gustaba mucho porque había incentivos por eso y pues así con con, aparte del gusto de poder ayudar al al cliente en ese punto, en esa situación por la que está llamando. y darle ese plus de que más adelante se puede evitar futuros problemas. um Esa era la el pues la meta por cada llamada que recibía. Hubieron muchas situaciones, o sea, en general puedo decir de que siempre llaman por un servicio o producto, siempre va a fallar, siempre hay algún problema, ningún servicio o producto es um es lo mejor y jamás voy a llamar, hay que dar mantenimiento, hay que dar seguimiento, ¿verdad? Entonces, creo que por eso es la razón de las que existen el servicio al cliente.

Hi, my name is Gustavo. I'm from Guatemala. I'm a logistics coordinator with over four years of experience. I'm specialized in carrier sourcing, negotiating rates, and coordinating shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity to contribute to your team and help in your logistics operations. Looking forward to hearing from you.

Hi, my name is Gustavo. I'm from Guatemala. I'm a Logistics Coordinator with over four years of experience. I'm specialized in car resourcing, negotiating rates, and coordinating shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity to contribute to your team and help in your logistics operations. Looking forward to hear from you.

Hi, my name is Gustavo. I'm from Guatemala. I'm a logistics coordinator with over four years of experience. I'm specialized in car resourcing, negotiating rates, and coordinating shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity to contribute to your team and help in your logistics operations. Looking forward to hear from you.

Hi, my name is Gustavo. I'm from Guatemala. I'm a logistic coordinator with over four years of experience. I'm specialized in carrier sourcing, negotiating rates, and coordinating shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity to contribute to your team and help in your logistics operations. Looking forward to hear from you.

Hi, my name is Gustavo. I'm from Guatemala. I'm a logistic coordinator with over four years of experience. I'm specialized in car resourcing, negotiating rates, and coordinating shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity to contribute to your team and help in your logistics operations. Looking forward to hear from you.

My name is Gustavo Monji. I'm a Logistics Coordinator with experience in freight brokerage and customer service, working closely with carriers, drivers, and clients to ensure efficient and on-time operations. The core values that define me are responsibility, reliability, and communication. Responsibility means that I take ownership of my work and I make sure that all tasks are...

So I have over four years of experience in the freight brokering industry. Previous to that, I have six years of experience in customer service. And before that, I had like seven years in international logistics that I worked in DHL as a telesales. So I had the opportunity to maintain customers, recover customers, and gain new ones, and also like increase the budget on that specific wallet of customers, right? So I think I have that combination of sales, customer service, that sense of urgency that this industry requires the freight brokering, so a great skill communications that I learned from the past years, and I can bring all that experience to provide a good service to your company.

I have over four years of experience in freight brokering. Previous to that, I had like six years in customer service experience. And previous to that, I was in the telesales department in DHL. That was a...

I have over four years of experience in freight brokering. Also, I have another six years in customer service, and previous to that, approximately seven years in international logistics. So on my previous role, the most current one, I used to coordinate the shipments with getting in contact with carriers, negotiating the rates, getting in contact with everybody at all times in order to provide a good service that the shipper, the customer was looking for, and make sure that everything runs slowly, right? So I have that combination between customer service, the freight brokerage. I have that sense of urgency and also good communication skills in order to, if something happens, find out the best resolution possible so that way we can provide a good service to our customers.

Yes, I have over four years of experience in freight brokering. Also, I have experience in customer service previous to that and international logistics.

Okay, so I have over four years of experience in freight brokering, freight brokerage. Also, I have a strong background in customer service and in international...

So I have over four years of experience in freight forwarding coordinator, and also I have a strong background in customer service. And previous to that, I have in six years approximate of international experience. So on my previous and most current positions, my job was coordinating carriers, negotiating rates, and getting communication with everybody in order to accomplish what the customer was asking for and to deliver.

Yeah, my experience in freight brokerage is over four years that I worked for that specific industry. And so, like I mentioned in a previous video, my job was to contact carriers, negotiating rates, and coordinating the shipments, and have the communication with all parties involved, communicating with updating the shippers, updating the receivers, and getting in contact at all times with the dispatchers and carriers. Previous to that, I had a strong background in customer service, and also in international logistics. I used to work for DHL Express for quite some time, approximately 6-7 years. So that was the express service, right?

Okay, the experience I have with the dispatch software is with MBMT Movement, also with TMS, also with DAT, Trucker Tools as well for tracking. So the way I use this software is for DAT, post the loads. So there is a section that you can also, once you post the load, you put all the information, put the rate to start negotiating as a bid and start negotiating with the interested carriers. So wait for those calls, make sure that I'm with the phone on and ready to answer the phone call. So at the same time, using the DAT information is by filter the information by the carrier search a truck section, filter by lane and start calling all that list. Checking MCs first, double checking the MCs with my operational team at the same time. And as well, depending on the lane, right? So some lanes are carriers. I used to get a lot of calls. So that was fast. The ones that I, it was a very difficult to receive an incoming call. So that's the one I started using this process that I explained. Also in MBT, MBMT, I also filtered the information as to search previous carriers that I used for that lane, start calling them, asking for availability. And personally, I usually record information in Excel sheet where I put up the whole information, the carrier information, the name, phone, contact,

Well, actually, a challenge that I face coordinating deliveries or pickups is, for me, is when a driver, a carrier dispatcher, informs me that the driver is not able to pick up the load because the truck broke down or the driver hasn't get unloaded on the previous delivery. So I immediately start searching for another carrier in my database that I, you know, updated on a daily basis. So I start calling a few of them for filter the information for the lane that I was looking for, contact these guys and ask if they have availability, a truck available within the area that I'm looking for for the pickup. Also at the same time, post the loads if I used to use DAT, so post the loads in DAT and at the same time make sure that I answer the phone call if someone is very interested. And also calling carriers from DAT or selecting the lane and then search for a truck and start making the phone calls. And I usually got the opportunity to book the load within minutes, sometimes within one or two hours.

Ah, yeah, definitely. So, basically, that was my daily basis at work to communicate with all parties involved for the shipment. The shipper, the dispatcher, the driver, and the receivers at all times. So, I remember that I used to have between 4 and 7 loads a day. Some of them with appointments at pickup and deliveries, some of them with first come first served. So, I used to focus on first the appointment ones, and then I was able to jump to the other ones, the first come first served, because I had a little bit of time over there to get in contact with this, follow up with this carriers or receivers. But with appointments, yeah, it's making phone calls using all my tools, phone calls, sending texts, sending emails, check if the truck is active, if the driver was actively tracking. And I think my approach was that communication at all times, so that way I can provide that good service that the shipper is looking for in order to deliver their goods.

Hi, my name is Gustavo. I'm a logistic coordinator. I have over four years of experience. My previous roles, I specialized in carrier sourcing, negotiating rates, and coordinated shipments. I also have a strong background in customer service and international logistics. I'm excited about this opportunity.

Hi, my name is Gustavo, and I'm a logistic operator.

Hi, my name is Gustavo. I'm a logistic operator.