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Technical Support Specialist with 4+ years in customer and IT support
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Competencies
Provided technical assistance across multiple platforms, including help desk systems and ticketing tools.
Handled customer inquiries, support, and documentation for insurance and service providers.
Facilitated communication between English and Spanish speakers in medical contexts, ensuring clarity and confidentiality.
Managed cases and tracked issues efficiently using service desk and help desk systems.
Maintained professional and effective communication with clients and team members in bilingual environments.
Education
Languages
Summary
Experienced in providing technical support, customer service, and interpretation in fast-paced environments. Skilled in ticketing systems and cross-cultural communication.
Key Achievements
- Provided bilingual technical support and assistance at Carter's, resolving hardware, software, and network issues.
- Delivered professional medical interpretation services for roughly 80% of calls in a healthcare setting, ensuring accuracy and confidentiality.
- Handled customer support tasks at Kin Insurance, including policy updates and documentation management, demonstrating compliance and communication skills.
Experience
Service desk agent Lvl 1 and 2
Provided technical support and assistance to users in both English and Spanish., Resolved a wide variety of issues related to hardware, software, networks, and systems., Documented and tracked cases in a ticketing system., Escalated complex issues to a higher level.
Medical interpreter
Provided professional interpretation services for English and Spanish speakers over the phone., Handled approximately 80% of calls related to medical issues, including patient-doctor communications and appointment scheduling., Ensured accuracy, confidentiality, and cultural sensitivity in every...
CSR-Back office agent
Provided customer support in the back office area, handling overdue payments and collecting photographic documentation of insured properties., Contacted clients to update their information and resolved questions about their insurance policies., Ensured compliance with company requirements and...
Technical support agent
Provided Level 1 technical support for internet and phone service customers., Assisted users with troubleshooting issues related to modems, computers, and email clients., Managed cases through a ticketing system and phone support.