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Gustavo
Analista de Calidad con 3 años en optimización de procesos y datos
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Competencies
Utilizó herramientas como Excel y Power BI para recopilar, limpiar y analizar datos con fines de mejora continua.
Desarrolló y mantuvo dashboards para supervisar resultados y detectar tendencias en diferentes sedes.
Organizó y dirigió reuniones internas y externas para asegurar el alineamiento de objetivos y estrategias.
Brindó soporte y resolución de problemas eficaces a los clientes, mejorando su experiencia con los productos.
Education
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Summary
Analista de Calidad con experiencia en gestión de datos, reporting y atención al cliente, enfocado en optimizar resultados mediante análisis y comunicación efectiva.
Key Achievements
- Implementación de acciones de mejora basadas en evaluaciones y análisis de datos en todos los sitios.
- Gestión y actualización de dashboards de rendimiento para múltiples ubicaciones internacionales.
- Organización y liderazgo de reuniones con stakeholders para alineamiento y comunicación efectiva.
Experience
Quality Analyst
Provide feedback and implement action plans to improve performance based on previous evaluations and data analyzed., Collect and input historical data into forecasting dashboards on a weekly schedule., Gather, clean, and analyze data to provide insights and recommendations to operations and stakeholders., Prepare weekly reports detailing performance, updates, budgets and more., Monitor processes and transactions to detect and prevent fraudulent activities, taking appropriate action based on findings., Update and maintain performance dashboards for all sites., Organize and attend meetings to ensure alignments and depending on client’s availability, lead meetings to share communications on their behalf., Manage and send emails with updates, performance and new tasks to multiples sites on different countries., Schedule internal and external meetings to provide communications, manage presentations and assist with Q&A.
Customer Service representative
Deliver exceptional service to all customers by addressing their concerns promptly., Report any product-related issues that customers may experience., Assist customers in gaining a clearer understanding of how to effectively use the products.
Assistant of Human Resources
Support my supervisor by managing and following up on pending documentation and ensuring timely completion of tasks through consistent reminders., Responsible of receiving and reviewing employee's information to start the recruitment process.