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Customer Service & Technical Support Specialist with 5+ years in tech and client services
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Competencies
Provided troubleshooting and technical assistance for electrical systems, network devices, and elevators.
Handled customer inquiries, complaints, and technical support for diverse client needs across multiple roles.
Utilized Python, JSON, and WordPress to support app development and website management tasks.
Managed data services, blogging, and digital documentation for various organizations.
Performed troubleshooting on electrical systems and automation components like PLCs and elevators.
Education
Languages
Summary
Dedicated professional with over 5 years' experience in technical support, electrical troubleshooting, and customer service. Skilled in programming, web development, and network support, with a proven ability to adapt across roles.
Key Achievements
- Provided comprehensive technical support and networking services at Emin SRL, handling elevator and PLC system issues.
- Gained experience across roles, from technical services at Montesino Equipment to customer service and data management.
- Developed skills in programming, web development, electrical troubleshooting, and data entry through diverse job responsibilities.
Experience
Industrial Technician
Provided industrial technical services in electromechanics.
Data Entry Operator
Provided data services, printing, blog designs, etc.
Customer Service Representative, Network and Support Technician
Provided technical support, general information and complaints., Provided internal networking services and technical service for elevators and PLCs.
Debt Collection Agent (Phone-based)
Debt collector representative, customer service, and floor support.
Agent, Supervisor, QA, and WF Assistance
Customer service agent providing technical support., Researching other jobs to ensure service met specified requirements., Applied for QA position and later for Supervisor position.