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Harold
Customer Service Specialist with 15+ years in retail and collections
Video resume
Customer service specialist
I'm a customer service specialist, I have been working for the last +15 years with people in positions like customer service, sales, and collections. In my last position I was a team leader of a group of 18-21 agents guiding them to success and transferring the customer service skills I have learned during my career.
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-quality customer support and problem resolution in retail and collections environments.
Team LeadershipAdvanced
Supervised and guided a team of 18-21 agents, fostering team development and success.
Sales & CollectionsIntermediate
Handled collections processes and sales tasks, ensuring customer engagement and account management.
Communication SkillsAdvanced
Communicated effectively with customers and team members, ensuring clarity and professionalism.
Remote Work ReadinessIntermediate
Prepared to work remotely with American agents, leveraging extensive domestic customer support experience.
Education
Hotel Administration Degree
Colegio Universitario de Caracas
2004
Summary
Experienced customer service specialist and team leader with a proven track record in retail and collections, seeking remote opportunities.
Key Achievements
- Led a team of 18-21 agents in a supervisory role at Macy's for over six years
- Gained extensive experience across customer service, sales, and collections sectors
- Transferred customer service skills to guide team success and improve team dynamics
Experience
Retention Agent
IntouchCX
2024 - Actual
Customer Service Agent
Concentrix
2017 - 2023
Sales Executive
Hidroca C.A.
2014 - 2017
Sales and Collections Executive
Sofica C.A.
2014 - 2017
Sales and Collections Executive
Inversiones HMS 2318
2014 - 2017
Sales Man
Ixtel Telecomunicaciones (Equipos de Telefonía Siemens)
2011 - 2014
Sales and Collections Executive
Inversiones Simbi
2008 - 2009
Asistente de Prevención y Control de Legitimación de Capitales
Econoinvest Casa de Bolsa C.A.
2006 - 2008
Customer Service Manager
Ferretería Girardot
2005 - 2006
Telephone Operator, Reservation Representative
Radisson Eurobuilding
2004 - 2005
Customer Care Owner
Comercial Rahamar
2003 - 2004
Skills
Customer ServiceTeam LeadershipSales & CollectionsCommunication SkillsRemote Work Readiness
Published on CazVid - Jul 3, 2025