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Harold

Business Development and Customer Service Specialist with 6+ years of experience

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Bogota, New Jersey, United States
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Competencies

Client ManagementAvanzado

Applied in managing client relationships and databases across multiple roles.

CRM ToolsAvanzado

Used extensively for managing client data, tracking leads, and generating reports.

SalesIntermedio

Performed B2B negotiations, phone sales, and prospecting activities.

Customer ServiceIntermedio

Handled problem resolution and provided technical support to premium customers.

Data AnalysisIntermediate

Included data classification and digital content review to support business operations.

Education

Postgraduate Subjects - Specialization in Tourism, Environment, and Territory
National University of Colombia
Completed April 2021
Specialization in Urban and Regional Management and Planning
School of Public Administration
Completed September 2023

Languages

SpanishNative
EnglishAdvanced
FrenchIntermediate

Summary

Dedicated to delivering excellent client management, sales, and support services with a strong background in digital tools and CRM platforms.

Key Achievements

  • Managed client databases and generated reports at Stone Building Solutions
  • Consistently exceeded monthly sales targets as a Bilingual Expert at Asurion
  • Led outreach campaigns and tracked leads using CRM tools at Foothills Tree Maintenance

Experience

Business Development Representative

Stone Building Solutions
April 2024 - January 2025

Managed client databases using CRM tools., Generated reports and maintained accurate records.

Bilingual Specialist

Concentrix AT&T
April 2021 - September 2021

Management for problem resolution, customer service, and use of digital tools.

Bilingual Expert

Asurion
November 2021 - December 2022

Solid skills in phone sales, consistently exceeding monthly sales targets.

Sales Specialist (Inglés)

XYZies
July 2023 - January 2024

B2B negotiations between retailers and potential clients for the sale of internet services.

Customer Service Representative

TTEC Verizon
January 2023 - June 2023

Technical support and customer service focused on premium customers of Verizon Wireless.

Business Development Representative

Foothills Tree Maintenance
February 2025 - Present

Generated and tracked leads using CRM tools., Managed outreach campaigns and coordinated with clients, focusing on prospecting and consultative sales.

Skills

Client ManagementCRM ToolsSalesCustomer ServiceData Analysis
Published on CazVid - May 17, 2026
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