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Fulfillment Operations Specialist with 5+ years in logistics and customer service
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Competencies
Applied data-driven solutions to optimize transactional processes and enhance operational efficiency.
Drove projects from start to finish, collaborating cross-functionally to implement strategic initiatives.
Communicated effectively with dealerships, vendors, and customers, managing relationships and expectations.
Supervised registration specialists, developed SOPs, and provided coaching to improve team performance.
Handled customer onboarding, service inquiries, and maintained strong communication channels.
Education
Summary
Dedicated professional with extensive experience in logistics, team management, and process optimization, committed to delivering efficient solutions and fostering strong stakeholder relationships.
Key Achievements
- Led process improvements and managed key projects from inception to completion in fulfillment operations.
- Supervised and trained teams, creating Standard Operating Procedures and monitoring performance metrics.
- Handled customer onboarding, invoicing, inventory management, and shipping issue resolution effectively.
Experience
Ticket Manager
Drove process improvements and managed key projects from start to finish., Collaborated cross-functionally to scale fulfillment strategies and optimize transactional processes., Implemented innovative, data-driven solutions., Took ownership of customer onboarding, invoicing, and inventory...
Funding Specialist
Reviewed income documents submitted by customers to accurately calculate their approved amount for purchasing a vehicle., Communicated effectively with various dealerships via email and phone correspondence.
Team Lead
Monitored attendance, adherence, production expectations, and quotas of 12-15 Registration specialists., Trained, created SOPs, and monitored multiple reports daily.
Fulfillment Specialist
Ensured efficient and accurate handling of customer orders., Oversaw the complete fulfillment procedure from order receipt to shipping.
Registration Specialist 1 & 2
Ensured the accuracy of paperwork prior to submission to vendors., Managed relationships with vendors in numerous markets.
Account Executive
Made 80 – 100 outbound calls a day to qualify new and old leads., Managed current clients and refined sales abilities throughout the sales cycle.