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Hazen
Contact
Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with ZenDesk.
Demonstrated experience with Avaya.
Demonstrated experience with JIRA.
Demonstrated experience with Intercom.
Education
Languages
Summary
Professional profile
Experience
Customer Support Agent
Handled 35-55 inbound calls/day, exceeding KPIs in 90% of quarters.. Earned 3 performance bonuses for resolution speed.. Promoted to Omni-channel support within 6 months.
Account Manager
Managed 50+ LATAM clients via phone/email (40+ daily interactions).. Specialized in iGaming products for Chile/Perú markets.. Increased client retention by 15% through tailored support.
Customer Support Specialist II
Reduced repeat calls by 25% through proactive case resolution.. Maintained 95%+ customer satisfaction scores.
Customer Support Agent
Resolved 45-60 daily payment inquiries, escalating 10% to JIRA.. Educated sellers on payment workflows and KYC requirements.. Reduced payout processing complaints by 30%.
Payment Support Agent
Processed 70-100 chats/tickets daily (top 5% efficiency).. Resolved ACH returns and disbursement inquiries for 500+ merchants monthly.. Handled sensitive financial data with 100% compliance.
Patient Services Representative
Project-based position dedicated to helping patients from the Bay Area manage, create, cancel, and request services from BACH using EPIC as the main contact channel, attending to their requests via phone.
Bilingual Interpreter
Provide seamless real-time translations between clients and providers from multiple areas.. Exceed the productivity, between 110% & 130% (average).. Earned bonuses thanks to performance and availability to work overtime and weekends.
Customer Support Specialist
Assist contractors and clients with a varied set of tasks regarding their account, technical troubleshooting, financing and account management.. Taking several calls a day and managing personal and financial responsibility to ensure merchants and homeowners looking to finance their projects can get a happy resolution after the call.