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Hector
Bilingual Customer Service Specialist with 5+ years in travel and healthcare
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Competencies
Delivered personalized service, resolving complex travel and healthcare needs with empathy and accuracy.
Provided bilingual interpretation and support in English and Spanish for healthcare and airline sectors.
Utilized Salesforce, HubSpot, and Zoho CRM to maintain and improve customer interactions and data accuracy.
Applied digital marketing skills through Google tools, enhancing online customer engagement.
Utilized consultative sales and persuasion techniques to retain clients and handle complaints effectively.
Education
Languages
Summary
Experienced bilingual customer service professional with expertise in airline reservations, healthcare interpretation, and CRM tools, committed to delivering personalized solutions.
Key Achievements
- Managed flight bookings, billing, and customer inquiries efficiently in a bilingual environment at CONCENTRIX.
- Provided bilingual medical interpretation, ensuring clear communication between patients and healthcare professionals.
- Developed expertise in CRM tools like Salesforce, HubSpot, and Zoho CRM to streamline customer relationship management.
Experience
Bilingual Sales & Retention Advisor – Airlines
Manages flight bookings, billing inquiries, and payment processing for airline customers in a bilingual environment., Provides accurate and timely information about airline policies, itinerary changes, and potential travel disruptions., Handles cancellation requests by offering alternative...
Bilingual Medical Interpreter Assistant
Provided bilingual medical interpretation services between patients and healthcare professionals., Facilitated clear communication regarding medical appointments, treatment plans, medication instructions, and potential health risks., Assisted in ensuring patients understood dosages, procedures, and...