This is my profileContact via CazVidHebelen
LQA Specialist with 5+ years of linguistic expertise in translation and proofreading
Contact
Competencies
Performed editing, proofreading, and linguistic sign-off for translations, ensuring linguistic accuracy.
Proficient in SDL Trados, MemoQ, and other translation tools to maintain translation assets.
Conducted audits, root cause analysis, and implemented improvements to processes and standards.
Managed customer interactions via calls and maintained detailed records to ensure customer satisfaction.
Provided consultancy, language testing, subtitling, and localization services with strong interpersonal skills.
Education
Languages
Summary
Experienced in translation, proofreading, quality assurance, and customer service within diverse industries. Skilled in CAT tools, process improvement, and linguistic consultancy.
Key Achievements
- Led language teams and discussed linguistic decisions at TBO, improving translation quality.
- Established brand tone of voice and ensured consistent communication style at Naranja X.
- Conducted internal audits and developed process improvements at American Express to meet ISO standards.
Experience
Senior LQA Specialist
Editing and proofreading English to Spanish translations, ensuring linguistic accuracy., Language consultancy., Maintaining translation assets: termbases, translation memories, style guides., Adjusting texts to clients’ requirements and audiences., Assessing translation samples from potential team...
Proofreader
Revising texts in order to identify and correct errors committed prior to the QA stage., Proofreading material for several language service providers and end clients., Other specialized linguistic services provided include: Linguistic sign-off, Localization, Transcreation, Consultancy, Subtitling,...
Proofreader
Establishing brand’s own tone of voice and communication style., Reviewing and correcting errors in spelling, grammar, and punctuation., Editing advertisements and communications to reach specific target audiences., Collaborating with other departments to ensure that internal communications meet...
Continuous Improvement Analyst
Reporting on key metrics related to Quality., Conducting internal audits to assess adherence to ISO standards, identify non-conformities, and recommend corrective actions., Conducting root cause analysis to determine the underlying reasons for problems or inefficiencies within processes.,...
Customer Care Representative
Managing large amounts of inbound and outbound calls in a timely manner., Identifying customer needs, clarifying information, researching each issue and providing solutions., Building lasting relationships and retaining customers by going the extra mile., Keeping records of all conversations in the...