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Customer Support and Multimedia Designer with 5+ years in Banking & Education
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Competencies
Provided customer support across banking and telecommunications sectors, handling inquiries and resolving issues.
Directed multimedia content creation, managed studios, and designed digital/print material for educational and corporate use.
Resolved technical issues related to telecommunications services and supported hardware/software problems.
Managed virtual learning platforms like Blackboard and Moodle, supervising content and user engagement.
Produced multimedia content for virtual classes, social media, newsletters, and digital magazines.
Education
Languages
Summary
Versatile professional experienced in customer service, multimedia design, and technical support, contributing to educational and banking sectors.
Key Achievements
- Supported customer inquiries and transactions at Santander Bank, ensuring high customer satisfaction.
- Supervised multimedia content creation and managed virtual learning platforms at Universidad Tecnológica de El Salvador.
- Resolved complex technical issues and managed scheduling for remote support at Teleperformance El Salvador and Sykes Ltd.
Experience
Customer Service and Account Support
Assisted customers by addressing inquiries related to their banking accounts, credit cards, loans, and online banking services., Guided customers through financial transactions, including fund transfers, bill payments, account updates, and fraud prevention measures., Conducted follow-ups to confirm issue resolution and ensure customer satisfaction.
Multimedia Design and Production / Virtual Education Department
Supervised the creation and coordination of multimedia content for virtual learning., Managed recording studios and trained instructors in video lesson production., Technical setup for recordings (lighting, cameras) and lesson editing for the university’s YouTube channel., Designed services for virtual classrooms, including printed and digital materials., Created digital and printed guides for students and faculty on the use of virtual platforms., Managed Blackboard and Moodle platforms for postgraduate and master’s programs., Supervised students in community service, ensuring accurate tracking and reporting., Designed digital and printed materials such as magazines, brochures, and corporate stationery., Created corporate identity manuals and logo designs., Designed and edited multimedia content for virtual classes., Managed social media and produced digital magazines and newsletters.
Technical Support and Email Support
Specialized in resolving complex technical issues related to telecommunications services, including internet, mobile, and TV connectivity., Managed the scheduling of remote or on-site support appointments., Followed up with clients to ensure the resolution was successful.
Customer Support via Email and Phone
First point of contact for customers encountering technical issues with hardware and software products., Organized on-site visits for repairs when remote assistance was not sufficient., Conducted follow-up calls and emails to confirm that the problem was fully addressed.