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Hector
Technical Support Specialist with 10+ years in BPO industry
Video resume
Tecnico en soporte
Mas de 10 años de experiencia
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Technical SupportExpert
Provided technical assistance to clients in a call center environment, resolving issues efficiently.
Customer ServiceAdvanced
Managed customer interactions to ensure satisfaction and support retention.
Sales SupportIntermediate
Contributed to sales efforts by supporting clients and providing product information.
Administrative SkillsIntermediate
Used CRM platforms, managed emails, and maintained communication via phone calls.
Summary
Experienced technical support professional with over 10 years in the BPO industry, experienced in customer service, sales, and administrative functions.
Key Achievements
- Over a decade of experience providing technical support in the BPO industry.
- Gained proficiency in customer service, sales, and administrative roles using CRM systems.
- Developed skills in handling customer communications via email and phone calls.
Skills
Technical SupportCustomer ServiceSales SupportAdministrative Skills
Published on CazVid - Jul 3, 2025