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Customer Service & Technical Support Agent with 3+ years of experience in B2B and B2C environments
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer Service & Technical SupportIntermediate
Delivered technical and customer support in B2B and B2C settings, addressing client inquiries and resolving issues.
File and Productivity ManagementAdvanced
Utilized Microsoft Office 365, Adobe Acrobat, and Photoshop for document management and content creation.
E-commerce PlatformsIntermediate
Managed online store operations on Amazon Marketplace and Shopify.
Financial and Investment PlatformsBeginner
Gained experience with life insurance, annuities, and stock investment tools such as TSX.
Education
PQAP
Sunlife Insurance Company
Completed 2021
Professional French Cooking
LaSalle College
Completed 2019
High School
Le Carrefour
2015
Languages
Spanish
French
English
Summary
Experienced in delivering support across diverse industries, with skills in productivity tools and finance platforms.
Key Achievements
- Provided technical and customer support at multiple organizations including Fiserv, Airbnb, and Air Transat.
- Handled diverse responsibilities across customer service, technical support, operations, and event catering.
- Gained proficiency in productivity tools and finance platforms including Microsoft Office 365, Adobe Suite, and stock investment applications.
Experience
Customer service and technical support agent
Foundever - Fiserv
2024 - 2025
Customer service and technical support agent
Sutherland – Airbnb
2023 - 2024
Customer service and technical support agent
Teleperformance
2022 - 2023
Operations Assistant
Olivia Bistro
2022
Event Catering Cook
Olive Orange
2022
Technical support agent B2B
Air Transat
2017 - 2019
Skills
Customer Service & Technical SupportFile and Productivity ManagementE-commerce PlatformsFinancial and Investment Platforms
Published on CazVid - May 17, 2026