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Hellioth
Customer Support Specialist with diverse call center experience
Video resume
CSR
Customer Service RepresentativenTechnology Support AgentnSupervisor Level AgentnEnglish / Spanish
Contact
Guate, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided frontline support to customers, addressing inquiries and resolving issues in a timely manner.
Technical SupportIntermediate
Assisted customers with technical issues related to various products and services in call center settings.
Bilingual CommunicationIntermediate
Communicated fluently in English and Spanish to serve diverse customer communities effectively.
Call Center OperationsIntermediate
Managed multiple accounts and roles within the call center environment, including support and supervisory calls.
Supervisory SkillsBeginner
Handled supervisor calls and supported team activities in tier two support roles.
Summary
Experienced in customer service and technical support with bilingual skills and call center role progression.
Key Achievements
- Progressed from Customer Service Representative to Tier Two Support Agent with supervisory call handling
- Gained bilingual proficiency in English and Spanish to assist diverse customer bases
- Accumulated experience across multiple roles and client accounts within call center operations
Skills
Customer ServiceTechnical SupportBilingual CommunicationCall Center OperationsSupervisory Skills
Published on CazVid - Jul 3, 2025