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Technical Support Specialist Lv3
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Competencies
Demonstrated experience with Azure Backup.
Demonstrated experience with Site Recovery.
Demonstrated experience with Server Backup troubleshooting.
Demonstrated experience with iCloud.
Demonstrated experience with Site Virtualization using VMWare and Hyper-V.
Education
Languages
Summary
Technical Support Specialist Lv3 open to new opportunities
Experience
Client Services | Credit One Bank Credit Card Collection
Served as a Credit Collection Agent Directly for Credit One Bank.. Provided English and Spanish support negotiation for all stages.
Sr. Microsoft Azure Backup & Recovery Services Engineer
Served as a Senior Technical Support Engineer (S3), providing advanced troubleshooting, mentoring, and escalation support for complex technical issues.. Collaborated with cross-functional teams to improve support operations, deliver internal training, and maintain lab environments.