This is my profileContact via CazVidHenry
Customer Service & Team Leadership with Diverse Industry Experience
Contact
Chinandega, Chinandega Department, Nicaragua
Available on CazVid
Competencies
LeadershipAdvanced
Applied leadership skills in managing teams and coordinating service operations across multiple campaigns.
Customer ServiceAdvanced
Provided direct customer support and resolved issues in roles at Capital One, Sprint, and other companies.
Problem SolvingIntermediate
Utilized problem solving skills to address customer concerns and optimize team workflows.
Time ManagementIntermediate
Managed multiple roles efficiently, balancing responsibilities like sales, service, and team leadership.
Computer LiteracyIntermediate
Maintained proficiency in computer systems and tools relevant to customer service and operational tasks.
Education
High school diploma
Hialeah Senior High
Completed 2002
Summary
Experienced in customer support, team management, and operations across diverse industries with a strong focus on role progression and skill diversity.
Key Achievements
- Progressed from Customer Service Associate to Senior Team Leader at Capital One, demonstrating role advancement and increased responsibilities.
- Led multiple teams in high-volume customer service environments, managing operations and ensuring client satisfaction.
- Developed a broad skill set including leadership, problem solving, and adaptability across various customer-focused roles.
Experience
Customer Service Associate and IT technician
Friendly Solutions
2019 - 2023
Customer Service, Sales associate and Service Coordinator
Pest Control Services
2018 - 2019
Team Leader
Netflix Campaign
2018 - 2018
Sales Associate
Nassau Campaign
2017 - 2017
Customer Service Associate
Capital One
2009 - 2009
Team Leader
Capital One
2009 - 2012
Senior Team Leader
Capital One
2012 - 2013
OMTT: Operation Manager Track Trainee
Capital One
2012 - 2013
Customer Service Associate
Sprint/Nextel Campaign
2008 - 2008
Sells coach
Sprint/Nextel Campaign
2008 - 2009
Team Leader
Sprint/Nextel Campaign
2009 - 2009
Teller
Check Cashing USA
Cashier
KFC (Kentucky Fried Chicken)
2000 - 2002
Cashier
Tropical Supermarket
1998 - 2000
Skills
LeadershipCustomer ServiceProblem SolvingTime ManagementComputer Literacy
Published on CazVid - Jul 3, 2025