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Customer Service & Training Specialist with 5+ years in Telecom & Healthcare
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Competencies
Applied customer service skills to assist clients in hotels, travel packages, and healthcare support.
Utilized sales methodologies to promote travel packages and support customer purchase decisions.
Led and supported onboarding and training for new healthcare advocates and team members.
Provided coaching to team members to enhance performance and critical thinking skills.
Utilized Salesforce for tracking team performance and managing customer interactions.
Education
Languages
Summary
Experienced in delivering customer-centric solutions and training in telecom and healthcare environments, with a focus on team development and technical proficiency.
Key Achievements
- Supported and trained new team members at Teleperformance to enhance customer call handling skills.
- Led training initiatives and created resources as a Subject Matter Expert to improve healthcare advocate performance.
- Promoted and sold travel packages, consistently exceeding sales goals in the retail travel industry.
Experience
Sales Representative
Helped customers find the best hotel options based on their needs and preferences., Promoted and sold travel packages, often going beyond sales goals., Supported new team members as they learned to handle customer calls and work together effectively., Trained staff on sales techniques to improve...
Subject Matter Expert/Associate Trainer
Provide clear guidance to advocates, helping them build knowledge and confidence when handling complex situations., Lead training and onboarding for new healthcare advocates to improve service for members and providers., Support team growth through coaching and critical thinking., Create training...