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Henry
Contact
Competencies
Experiencia demostrada en Consultative Selling.
Experiencia demostrada en Sales Pipeline & Lead Conversion.
Experiencia demostrada en Client Retention & Referrals.
Experiencia demostrada en Closing Strategies.
Experiencia demostrada en Revenue Growth.
Education
Languages
Summary
Perfil profesional
Experience
Sales Expert, Mentor
Converted leads into sales using consultative selling techniques. Built strong client relationships to increase retention and referrals. Consistently exceeded sales targets and KPIs. Mentored team members to improve closing rates and performance. Supported team leader with daily operations and reporting. Assisted in handling escalations and complex sales cases
Customer Care Specialist, Tech Support
Handled high-volume inbound/outbound calls regarding claims and coverage. Assisted customers with service requests and issue resolution. Provided basic troubleshooting for home systems and appliances. Coordinated with service providers to ensure timely service. De-escalated customer concerns and maintained satisfaction. Documented all interactions accurately in CRM systems
Team Leader, Customer Support Specialist
Assisted customers with orders, returns, and account inquiries. Resolved issues efficiently while maintaining high CSAT. Met KPIs including productivity and quality. Managed high call/chat volume
Supervisor
Monitored team performance and ensured KPI achievement. Provided coaching, feedback, and training. Handled escalations and complex customer cases. Supported daily operations and team management. Ensured compliance with company policies