Henry

HVAC Helper

Installed air conditioning and refrigeration equipment and tested them for proper operation.

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies., Assembled components with hand and power tools., Assessed work for errors or compliance issues and made corrections and modifications when necessary., Cleaned and finished sub-assemblies or assemblies using hand or power tools., Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness., Proposed process improvements to increase quality and efficiency., Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers., Completed and entered quality records, scrap reports and machine logs in a timely manner., Reviewed and verified all work was in compliance with sales orders and customer requirements., Determine materials, tools and equipment needed for product orders.

Customer Service

Responsible for taking calls from customers in regards to their food orders and solving their issues such as giving them refunds for lost orders or providing them with promo codes for orders that were running late., Provided refunds for orders that never arrived.

Appointment Scheduler

Responsible for taking calls from patients wanting to schedule their dermatologist appointment., Took personal information to verify the MRN and health insurance information., Conducted outbound calls to get patients to schedule their once a year full body exam.

Sales

Responsible for taking calls from customers that wanted to make a hotel reservation., Maintained a 55% conversion rate from all the calls taken in one shift.

Cold Calling Sales

Responsible for making over 300 calls a day to truck drivers to offer dispatch and factoring services for their trucking companies.

Collections

Responsible for calling companies regarding past due invoices and gathering payment information., Handled disputes regarding incorrectly billed invoices.