This is my profileContact via CazVidHenry
Tech Support & Deployment Specialist with 5+ years in IT services
Contact
Competencies
Provided troubleshooting, system support, and issue resolution for hardware and software.
Managed customer inquiries, bookings, and satisfaction in travel and technical support contexts.
Installed, updated, and configured software, devices, and system tools for users.
Recorded issues, resolutions, deployment steps, and communicated effectively with users and team.
Assisted customers in booking and managing flights, hotels, and car rentals via Travelpass.
Education
Languages
Summary
Experienced in technical support, system deployment, and customer service in IT and travel industries.
Key Achievements
- Provided Tier 1–2 technical support for hardware, software, and network issues at Promotex.
- Assisted in the deployment, configuration, and testing of new systems and tools for users and clients.
- Handled customer inquiries and issue resolution in travel bookings, ensuring high satisfaction levels.
Experience
Tech Support & Deployment
Provide technical support (Tier 1–2) for hardware, software, and network issues., Troubleshoot and resolve system problems via phone, email, chat, or remote tools., Install, configure, and update software, devices, and system tools., Assist in deployments, rollouts, and equipment setup for new...
Costumer service representative
Assisted customers in booking flights, hotels, and car rentals through the Travelpass platform., Handled customer inquiries and resolved travel-related issues via phone and email., Processed itinerary changes, cancellations, and refunds while ensuring customer satisfaction.