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Software Developer with 5 years of experience in web applications
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Competencies
Utilized JavaScript extensively in front-end and back-end development to build dynamic web applications.
Developed interactive user interfaces and single-page applications using React.js framework.
Built server-side applications and RESTful APIs with Node.js.
Designed and maintained relational databases to support application data needs.
Education
Summary
Dedicated software developer with extensive experience in building robust web applications.
Key Achievements
- Led the development of a scalable web platform used by over 50,000 users
- Improved application load time by 30% through code optimization
- Collaborated with cross-functional teams for end-to-end product delivery
Experience
Sales Rep
Receiving Incoming And Outbound Calls, about Loans, Filling Out Applications With All Their Information And, running Their Credit Notifying Caller If Approved On How Much Amount And Where To Pick Up Their Paycheck In Case Approve And Give Instructions On How To Cash Paycheck And Sign Legal Document., Give Information On How They Would Pay Back Loan With Interest.
Customer Service
Provided Step By Step Guidance To Customer Experiencing Technical Issues With Application Or Software., Assisted With Installations Configuration And Updates To Ensure The Application Or Software Is Running., Replied Promptly To Customer Inquiries And Provided Friendly And Empathetic Support., Proficient In Handling A High Volume Of Incoming Calls While Maintaining Customers Positive Professional Demeanor., Provide Support With Account Management Including Building And Payment Issue., Ability To Draft And Send Professional And Well-written Emails And Attention To Detail., Experience With Managing And Organization Large Amount Of Data And Information Using Office Tools And Software., Experience In Providing On The Job Training In For Assistance To New Representatives To Ensure A Smooth Transaction And Understanding Of Company Process And Policies., Successfully Resolved Customers Complaint And Issue Resulting In A High Customer Satisfaction Rate And Positive Feedback., Demonstrate Strong Problem Solving Skills To Identify The Root Cause Of The Issue And Provide Effective Solution To Prevent Future Occurrence.
Senior Help Desk Analyst
Answering incoming calls regarding several different technical issues from setting up a remote printer, to troubleshooting office applications through SERVICENOW call records and incidents., Solving any technical issue that may arise according to the Knowledge Based articles., Experience with Office 365, Bomgar, Service Now, Pcomms, Anydesk, and many more., Password Reset To Access Certain Applications And Also Helping Callers To Access To Their VPN Or Internet Connection Troubleshooting., Helping Callers Access To Their Computer With Resetting Their Password Through An Email Or As Well As Helping Them Set Up Window Hello Face Recognition Or Fingerprint Or Pin.