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Customer Service & Support Team Lead with 5+ years of call center experience
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Competencies
Provided technical support and client assistance in telecommunications and financing sectors.
Managed call center teams, provided staff feedback, and ensured performance targets were met.
Made outbound calls for sales and scheduling, persuading clients for appointments and services.
Handled high-paced calls, capturing and processing data efficiently in dynamic environments.
Summary
Dedicated call center professional with over 5 years of experience in customer support, technical assistance, and team management across finance, insurance, and telecom sectors. Skilled in team supervision, client engagement, and high-volume call handling.
Key Achievements
- Promoted to Team Lead at Telvista, overseeing team operations and ensuring goal achievement.
- Progressed from technical support agent to IHD, providing mentorship and quality feedback.
- Handled high-volume outbound calls offering financial and insurance services with a focus on client prequalification.
Experience
Loan CR Agent
Make outbound calls and offer personal loans with the objective of prequalifying clients and transferring clients for commissions., High pace calls with fast data capture.
Appointment Scheduler
Scheduler for Health Insurance companies, made outbound calls and scheduled appointments, to earn commissions., High communication skills and convince members for medical checkup.
Technical support/ Team Leader/ IHD
Started career as a technical support agent helping clients with TV, Internet and Phone services., Promoted to being IHD, helping agents with questions, listening to calls, providing feedback, help chats, supervisor calls., Promoted after to team lead, being able to manage a team and provide...