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Hernando
Dispatch Coordinator and Customer Service Professional with extensive experience in logistics and client support
Video resume
Contact
Competencies
Expertise in designing efficient routes to optimize delivery times and reduce costs.
Skilled in managing load schedules and ensuring timely deliveries across multiple clients.
Experience in supervising driver activities, ensuring compliance and safety.
Proficient in resolving client issues, promoting services, and reducing cancellations.
Capable of diagnosing and resolving technical issues to ensure seamless operations.
Education
Languages
Summary
Experienced dispatch and customer service professional skilled in route planning, load coordination, and client retention. Adept at ensuring safety compliance and optimizing logistics operations to enhance efficiency.
Key Achievements
- Optimized driver scheduling and route planning, improving operational efficiency
- Ensured DOT compliance and safety standards, reducing incident rates
- Enhanced customer retention through effective communication and issue resolution
- Streamlined load coordination processes, minimizing delays and improving delivery times
- Managed technical troubleshooting, increasing service resolution speed
Experience
Dispatch coordinator
Coordinating driver schedules and routes. Monitoring loads in real time. Ensuring safety and DOT compliance. Communicating with drivers and customers. Resolving delays or incidents. Maintaining accurate dispatch records. Supporting basic billing and accounting processes
Dispatch manager
Dispatch coordinator
Customer care representative
Assisting customers with inquiries. Promoting and selling services. Managing retention efforts to reduce cancellations. Resolving billing and account issues. Providing technical troubleshooting and support
Skills
Video Transcript
Video Transcript 1
Hello everyone, this is Hernando. I'm from Colombia. I'm 42 years old. I have a lot of experience working with gamers across the US. I have more than nine years already working with them and I have experience regarding DAT, truck stop. I know how to be in touch with brokers and keep the relation between them, keep the RPM and everything on good rate. So everything you need, I'm here just so letting you know. Thank you very much and I appreciate it.
Video Transcript 2
Hello everyone, this is Hernando. I'm from Colombia. I'm 42 years old. I have a lot of background experience working with couriers as a dispatcher. I was manager, accounting, also safety, and I have a lot of experience booking trucks, handling DAT, truck stop, and all that.