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Product Manager with 5 years in SaaS and technology
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Competencies
Overseeing the entire stages of product development from ideation to deployment.
Applying Scrum and Kanban frameworks to improve project workflows and team collaboration.
Communicating requirements and updates effectively with cross-functional teams and clients.
Conducting research to identify user needs and inform product strategy.
Designing and refining user interfaces to improve engagement and satisfaction.
Education
Summary
Experienced Product Manager specializing in SaaS solutions with a strong background in leading product development and cross-functional team management.
Key Achievements
- Led cross-functional teams to develop innovative SaaS solutions.
- Managed product lifecycle from conception to launch, enhancing user engagement.
- Implemented agile methodologies, improving team productivity and project delivery.
Experience
Tech and Customer Support
Assisted clients with technical issues, payments, and upsells., Resolved incoming calls and maintained strict KPIs.
Tech Support / Onboarding Specialist
Provided technical support for clients using Sales Force CRM platform., Conducted onboarding calls and visual support sessions using Loom or Zoom.
Senior Customer Service
Handled incoming chats for order processing, returns, and client retention.
Customer Support and Collection's Analyst
Assisted clients with payments, billing questions, and general support., Promoted to Collection's Analyst after 2 years, managing commission sorting.
Tier 2 Tech Support/Payments Manager
Provided technical support for incoming calls, tickets, and emails., Managed the payment department and troubleshooting payment processing.