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Hugo
Building Support Specialist with 5 years in automation and facilities
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Competencies
Applied troubleshooting skills across HVAC, refrigeration, systems, and software issues.
Provided technical support and clear communication to both technical and non-technical users.
Interpreted data from HVAC and refrigeration systems to optimize energy usage.
Conducted training and maintained compliance with service-level agreements.
Assisted with system setup, configuration, and application deployment across multiple platforms.
Education
Languages
Summary
Technical support professional with 5+ years of experience in building automation, facilities, and customer service, adept at troubleshooting, data analysis, and system setup.
Key Achievements
- Responded to customer issues remotely at Tutenlabs, optimizing energy efficiency.
- Helped customers at Tata Consultancy Services set up systems and software, ensuring SLA compliance.
- Led technical training sessions at Honeywell, demonstrating software, hardware, and system updates.
Experience
Building Support Specialist
Remote troubleshooting to respond and address issues from customers building automation system and facilities., Monitor installations and prepared reports with recommendations for optimizing energy usage efficiency., Interpret and analyze data from HVAC/AC and refrigeration systems., Process...
Service Desk Agent
Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations., Helped customers set up new systems, applications, and software., Addressed and resolved SLA issues promptly using an OTRS system.
Specialist Technical Support Associated Sr
Conducted training sessions with customers to demonstrate software updates, new systems, and hardware., Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues., Investigated reports of system errors to try to reproduce problems and trace faults.,...
Technical Support Lead
Exceeded goals through effective prioritization and consistent work ethic., Resolved customer queries and problems using effective communication and providing step-by-step solutions., Maximize customer engagement and satisfaction by delivering excellent customer service., Actively listened to...