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Tour and Customer Service Professional with Diverse Industry Experience
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Competencies
Directed tours, coordinated logistics, and managed operational aspects to enhance traveler experience.
Provided multilingual customer service support through various communication channels for global clients.
Translated for guides and tourists, managing group logistics and interactions in culturally diverse settings.
Prepared reports, managed budgets, and analyzed data for operational and economic decisions in the utility sector.
Taught academic English through creative methods, fostering continuous learner progress.
Education
Languages
Summary
Experienced guide, translator, and customer support professional with a background in tour operations, hospitality, and corporate support. Skilled in logistics, multilingual communication, and data management.
Key Achievements
- Led guided tours and managed operational logistics at G Adventures Inc., ensuring safety and customer satisfaction
- Supported international customers across multiple brands through chat, email, and calls at Teleperformance
- Translated and managed logistics for tourism groups and cruise ship passengers, facilitating seamless tours in Colombia
Experience
Tour Leader
Provide leadership and guided tours to travelers ensuring their safety and satisfaction, Develop and maintain a detailed knowledge about the history and culture of Colombia, Coordinate all the operations involved to give fluidity to the tour, Properly record operational expenses and maintain constant collaboration with suppliers, managers and headquarters in the continent
Call Center Agent
Support customers from all over the world for multiple brands and companies in the English language through Chat, emails and calls, Preparation of reports and follow-up to resolutions.
Translator & Tour Assistant to the Lost City & Landmarks in Santa Marta
Translate for both guides and tourists visiting Ciudad Perdida, Manage logistics and comprehensive attention of groups of up to 16 people during 4 or 5 days of tour, In charge of cruise ship passengers and visits to indigenous villages.
Economic and Tariff Planning and Regulation Assistant
Reporting of both quantitative and qualitative data to stakeholders important to the company, Manage the budgets of the different departments of the company, Analysis and preparation of reports and requirements of an economic and operational nature that must be delivered to control entities, Setting of prices for services.
Academic English Advisor
Teaching English by promoting learning in a creative and open way, Strengthening knowledge through conversations, tests and extracurricular activities that allow constant progress.