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Psychological Intern with 2+ years of experience in mental health support and customer service
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Competencies
Administered and interpreted psychological exams, playing a key role in client diagnosis and therapy planning.
Handled inquiries via multiple channels, providing solutions and maintaining high customer satisfaction, bilingually.
Utilized CRM systems for maintaining confidential client and customer records, ensuring data accuracy and privacy.
Facilitated communication between English and Spanish speakers through phone interpreting and document translation.
Provided coaching to customer service teams to foster professional development and improve performance.
Education
Languages
Summary
Dedicated psychological intern with broad experience in mental health support, assessments, and bilingual customer service. Skilled in CRM, team coaching, and translation, committed to client confidentiality and high-quality communication.
Key Achievements
- Conducted psychological assessments and therapy sessions, developing personalized treatment plans for clients.
- Provided bilingual support in customer service, improving communication and satisfaction in English and Spanish contexts.
- Maintained accurate client and customer records, managed data confidentiality, and supported team development efforts.
Experience
Psychological Intern
Interview clients to gather detailed psychological and emotional information to develop personalized therapy plans., Administer, review, and interpret psychological assessments, including IQ tests and other psychological exams., Conduct therapy sessions, including one-hour individual sessions, to...
Customer Service Agent
Provide support and coaching to team members, fostering professional development and collaboration., Assist in setting team objectives and key performance indicators (KPIs) to align with overall business strategies., Problem solving, granting credits, refunds or information to customers interested...
Bilingual Contact Center Specialist
Respond to incoming calls, emails, and chat inquiries in both English and Spanish, providing accurate information and solutions to customers., Assist customers in resolving issues efficiently, following established procedures and maintaining a high level of customer satisfaction., Maintain detailed...
Spanish Interpreter
Provided universal over-the-phone interpreting services for US based clients, effectively bridging the communication gap between English and Spanish-speaking participants., Translated documents from English to Spanish, increasing accessibility of information for non-English speaking customers.