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Ian
Contact
Competencies
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Microsoft Word.
Experiencia demostrada en Microsoft PowerPoint.
Experiencia demostrada en Slack.
Experiencia demostrada en Software CRM.
Education
Experience
Project Manager
Coordination and execution of events such as La Liga Estudiantil, Rafa Nadal Academy, ProSkills NBA, Tercera División - La Liga Nacional de Fútbol de Guatemala and Barcelona Camps., Development of commercial relationships and mediation between customers, brands and the company., Increased event participation by 30% through effective marketing strategies.
Project Manager
Management of internal databases using digital tools (CRM, Airtable)., Follow-up of internal customers, ensuring compliance with operational protocols, Improved internal processes by reducing operational errors by 20%.
Customer Service
Customer service through inbound and outbound calls, Efficient problem solving, achieving 90% satisfaction in customer service.