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Ignacio
Founder / IT Infrastructure Consultant
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Competencies
Experiencia demostrada en System/device monitoring.
Experiencia demostrada en Alert triage.
Experiencia demostrada en Incident management (ITIL-aligned practices).
Experiencia demostrada en Prioritization.
Experiencia demostrada en Zendesk ticket management.
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Summary
Founder / IT Infrastructure Consultant buscando nuevas oportunidades
Experience
Founder / IT Infrastructure Consultant
Delivered small-business network and video deployments by installing Ubiquiti/MikroTik wireless equipment and integrating IP cameras with NVRs or servers for remote monitoring and recording.. Enabled shared business file access by deploying TrueNAS and OpenMediaVault servers and configuring SMB/CIFS shares.. Deployed and documented self-hosted infrastructure with Proxmox VE, Docker/Docker Swarm, and Portainer to host and manage business services.. Enabled secure remote administration and service publishing by configuring WireGuard/Tailscale VPNs, network segmentation, TLS, Nginx, and Nginx Proxy Manager.. Connected business workflows through n8n automation, OpenClaw AI agents, APIs and webhooks; contributed to Odoo and WordPress integrations.. Integrated Zigbee sensors and smart devices with servers and Home Assistant to collect data for monitoring and automation.
NOC Support Engineer
Maintained operational visibility across municipal and retail camera deployments in the United States and Costa Rica by monitoring device status, Bosch camera events, alerts, and license-plate recognition (LPR) events.. Managed incidents from intake through resolution in Zendesk by documenting troubleshooting, monitoring SLA requirements, coordinating escalations, and keeping US-based customers informed, including when tickets involved Level 2 teams.. Restored remote availability by isolating power, cellular/antenna connectivity, configuration, Linux-service and uptime issues; restarted services or devices and verified recovery when possible.. Coordinated investigations of multi-device outages by checking shared wireless/antenna dependencies, assessing affected sites, and organizing technical action to restore connectivity.. Coordinated visits with subcontracted field technicians by scheduling site work, liaising with customers, and providing incident details and site surveys for unresolved physical or connectivity faults.. Supported deployments of clinic temperature-screening systems by coordinating field visits, remotely configuring and calibrating camera/server equipment, and verifying readings, service health, and backups.. Supported software updates and issue resolution with the DeepVision development team by escalating application defects, validating system operation after releases, and recalibrating devices when required.. Improved incident traceability by recording findings, troubleshooting steps, screenshots, actions taken, and final resolutions in customer support tickets.. Supported remote camera sites without wired internet by installing/configuring Cradlepoint cellular routers and antennas and using NetCloud for connectivity troubleshooting.. Delivered requested video evidence to police and customers by locating relevant events, exporting recordings, and following established delivery procedures.
Network Professional
Resolved company-wide IT support issues by installing, configuring, and troubleshooting switches, routers, servers, wireless access points, PBX equipment, and connected systems.. Supported remote camera deployments by installing IP cameras, Ubiquiti/MikroTik antennas, and Cradlepoint cellular routers; configured NetCloud and resolved connectivity issues.. Implemented VoIP services by installing and configuring PBX systems and IP phones, then diagnosing and restoring telephony service issues.
2016 AT&T Mexico Site Survey and Equipment Staging Project
Surveyed multiple AT&T MSO and RSO telecom facilities in Mexico, collecting field data and assessing placements for UIGs, security/facial-recognition cameras, door and motion sensors, battery-bank vibration sensors, and generator fuel-level sensors.. Supported engineering planning by documenting site conditions, equipment locations, measurements, network/cable routes, photographs, videos, and installation constraints.. Prepared UIG equipment for deployment by configuring Cisco ISR 829/IR800 gateways (IP/DHCP, LTE, NAT, ACL, SSH), upgrading IOS/IOx Guest OS, deploying LXC containers using IOx/ioxclient, and integrating SiteController MQTT and serial Modbus; inventoried, labeled, and assembled devices.