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Hospitality & Customer Service Professional in Cape Town
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Competencies
Efficiently manages multiple tasks in fast-paced environments to meet deadlines.
Quickly identifies issues and implements effective solutions to enhance service quality.
Excels in engaging with guests and team members to ensure clear and positive interactions.
Knowledgeable in food preparation, presentation, and maintaining high standards of food quality.
Education
Summary
Dedicated hospitality and customer service professional with experience in food preparation, guest assistance, and retail operations. Skilled in communication, problem solving, and time management to deliver exceptional experiences.
Key Achievements
- Provided exceptional guest assistance, ensuring high satisfaction and repeat visits at Sweetbeet.
- Supported kitchen operations by preparing ingredients and basic dishes, enhancing team efficiency.
- Ensured accurate and friendly checkout experiences, improving customer satisfaction at Mochachoes.
Experience
Kitchen Assistant
Wash ,peel,chop and cut fruits and vegetables.. Measure ,weigh,mix ingredients, label names and dates.. Prepare basic dishes like salads,sauces and bowls.. Assist Chefs with other cooking tasks platting.. Wash dishes,pots,pans and utensils store properly.. Clean and sanitise all kitchen workstation and equipment.. Sweep,mop maintain the cleanliness of floors and other areas.. Dispose of trash.. Receive and unpack food deliveries.. Store food supplies correctly and organize the pantry and refrigerators.. Check expiration dates and rotate stock.
Service ambassador
Greeting guests, providing information, and proactively assisting them throughout their visit.. Ensuring orders are delivered quickly and accurately and maintain high standard of food quality and presentation.. Clearing and resetting tables, refilling condiments and assisting with other tasks to maintain a clean and efficient dining environment. Promoting menu items and driving sales,especially in roles focused on quick service.. Upholding company standards for service, cleanliness and health regulations
Cashier
Greet customers,answer questions about products and resolve complaints.. Offer friendly and helpful service to ensure a positive experience.. Scan items ,calculate the total cost and accept various payment methods.. Provide accurate change and receipts to customers. Balance the cash at the beginning and end of the shifts,count money and maintain proper change denomination.