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Hospitality and Guest Services Professional with over 15 years in the Cruise and Travel Industry
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Competencies
Exceptional ability to address guest needs, ensuring memorable experiences and high satisfaction.
Skilled in managing daily operations, team coordination, and service delivery in hospitality settings.
Proficient in creating tailored travel packages across air, land, sea, and accommodations.
Strong communicator with proven ability to interact effectively with diverse clients and teams.
Education
Languages
Summary
Experienced hospitality professional with over 15 years in cruise lines, travel agencies, and hotel operations. Adept at enhancing guest experiences, managing operations, and delivering tailored travel solutions.
Key Achievements
- Led spa operations and enhanced guest satisfaction at Royal Caribbean International for over a decade.
- Managed guest services and concierge operations, improving guest experience at IBERO-CRUISES.
- Developed comprehensive travel packages, increasing customer retention and sales at LUX TRAVEL.
Experience
CELEBRATION CRUISE OPERATOR, INC.
Assistant Spa Manager and Therapist.
Senior Guest Services officer, Crown & Suite Concierge, Assistant Front Desk Manager
Assistant Spa Manager
Travel Agent, Travel Planner
air, sea, land packages, hotels, cruises and flight