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Project Manager with 8 years of experience in IT and Software Development
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Competencies
Oversaw project planning, execution, and delivery for various IT initiatives.
Applied Scrum and Kanban frameworks to enhance project workflows.
Coordinated coding, testing, deployment, and maintenance of software projects.
Facilitated communication between technical teams and clients to ensure project alignment.
Identified potential project risks and implemented mitigation strategies.
Education
Summary
Dedicated project manager with a proven track record leading successful software development projects within the IT industry.
Key Achievements
- Led project teams to successful delivery of multiple enterprise applications on time and within budget.
- Streamlined project management processes, increasing team efficiency and communication.
- Managed cross-functional teams and coordinated with stakeholders to meet project goals.
Experience
Collection Representative
Addressed bank ́s collection needs by engaging with customers through phone, emails, and written correspondence to recover outstanding debts., Administered management of delinquent accounts to mitigate financial risk., Negotiated feasible payment plans with debtors, ensuring adherence through consistent follow-ups., Maintained accurate customer records, capturing payment histories and agreed-upon arrangements.
Customer and Provider Care Representative
Managed patient and health insurance member and provider requests, ensuring prompt verification of authorizations and specialist referrals., Addressed and resolved inquiries, complaints and claims, delivering timely updates on consultation statuses and authorizations., Enhanced customer satisfaction and loyalty through empathetic and professional complaint resolution.
Customer Service Representative
Delivered outstanding customer service to international customers for USA based travel and tourism campaign., Expertly navigated inbound and outbound calls, ensuring swift resolution of inquiries and concerns., Provided knowledgeable advice and services, enhancing customer experiences in lodging and travel arrangements.