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Operations Support Assistant
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Competencies
Applied transaction analysis techniques to detect anomalies and support fraud prevention.
Maintained and updated customer relationship management records to meet operational KPIs.
Assessed credit and operational risks, supporting decision-making in banking transactions.
Reviewed and documented cases according to compliance standards, escalating issues as needed.
Provided administrative and operational assistance for virtual educational programs and banking transactions.
Education
Languages
Summary
Dedicated professional with over 5 years supporting banking operations, fraud detection, and virtual education support. Skilled in transaction analysis, compliance, and CRM management, ensuring operational efficiency and risk mitigation.
Key Achievements
- Analyzed credit card transactions to identify fraud and operational risks at Foundever.
- Documented and escalated cases to ensure compliance with banking procedures and standards.
- Supported virtual education operations through records management and digital communication.
Experience
Back Office / Senior Customer Service Representative (Banking)
Analyzed credit card transactions to detect fraud and operational risks., Documented and escalated cases per banking procedures and compliance standards., Maintained accurate CRM records while meeting quality and productivity KPIs.
Operations Support Assistant
Supported back-office operations for virtual education programs., Managed records, coordination, and digital communication platforms.