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Isaac
Profesional en atención al cliente con más de 14 meses en roles de alta interacción
Contact
Competencies
Aplicó escucha activa para resolver eficazmente problemas y empatizar con clientes.
Utilizó comunicación clara y efectiva para resolver conflictos y mantener la confianza del cliente.
Procesó más de 30 órdenes por hora en situaciones de alta presión durante su jornada laboral.
Resolvió todas las inquietudes de clientes durante su turno, incluyendo situaciones delicadas.
Ayudó a la capacitación del equipo y colaboró en tareas de soporte interno.
Education
Summary
Representante senior con sólida experiencia en atención telefónica, resolución de conflictos y capacitación de nuevos empleados.
Key Achievements
- Mantener métricas de rendimiento en atención al cliente por 14 meses consecutivos.
- Reconocido como el representante de servicio número uno en la empresa durante un mes.
- Capacitación de nuevos empleados en políticas de la empresa gracias a habilidades memorísticas.
Experience
Senior Service Representative
Achieved receiving almost 1000 calls in a month, being the top 1 of the company during that month and with a call duration average of 3 min., Helped the training team to teach the policy of the company to the new employees due to my ability to memorize procedures., Hit all of my metrics for 14 months in a row in which I was evaluated on active listening, customer treatment, and empathy., I was in charge of solving all the problems that the customers might have during their move, having always assertive communication and strong call presence., Stayed with customers until their concerns were resolved even if it meant staying late or being available after hours., Diffused several tense situations by listening to customer's concerns with empathy, and maintaining a calm and respectful demeanor, increasing the trust of clients., Processed over 30 orders per hour in a high-pressure situation., Prepared nightly cash closing with 100% accuracy during my time in the company showing my ethical job culture.