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Isaac
Video Content Creator with Experience in Content Production and Presentation
Video resume
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Competencies
Experience in recording and producing video content, including speaking in English.
Proficient in English, capable of discussing personal experiences publicly.
Skilled in conveying personal narratives effectively in a video format.
Adjusts content to suit Mexico City context for local relevance.
Education
Summary
Dedicated to producing engaging video content with a focus on English-speaking audiences and localization in Mexico City.
Key Achievements
- Recorded videos speaking in English about personal experience, demonstrating communication skills.
- Generated content relevant to a Mexico City audience, showcasing location-based focus.
- Engaged in video content creation in a multilingual context, emphasizing language proficiency.
Experience
Customer Service Agent
Income and outbound calls to confirm and monitor trips of passengers to be picked up and arrive on time to their medical appointments.
Customer Service Agent
Receiving calls from customers in regards to place the order for different items that they're watching on TV or at the website, like clothes, pants, and electrical or domestic products.
Customer Service Agent
Receiving calls from customers in regards to help them with their Verizon mobile plans
Help Desk Assistant
Receiving calls for help desk assistance for users from USA, helping them making a password reset or with their VPN connection issues or sending their requests to the correct department to get a solution.
Customer Care Agent
Currently receiving calls for care of patients residing in NY, USA, where the main function is to provide customer care regarding scheduling medical appointments, cancellations and giving to them their medical records. Also sending phone notes to the Doctors in regards to call back the patients, etc.
Bilingual Customer Service Agent
Bilingual customer service via telephone, change of services, billing explanation. Search for resolutions of doubts and/or problems of customers regarding their cable, phone and internet services.
Volunteer
Volunteering work making different recordings, editions and post-productions of events such as Epiphany 2017, Convivence of Rabbis 2017 and Convivence of Bishops 2017 within the facilities of Domus Galilaeae, located in Israel.
Editor/Post-producer
Realization (Recording, Edition and Post-production) of various promotionals for the different main events of the company, such as Triplemania (XXII and XXIII), Immortal Heroes (VII and VIII), War of Titans, King of Kings 2015 and Summer of Scandal. Editing and Post-production of the 2015 Victoria World Cup Wrestling Event Introduction Video.
Production Assistant / Editor/Post-producer
Recording soccer matches, both studio and clean feed (remote). Remote Control assistance for the transmission of soccer matches and box functions. Edition and post-production of Wrestling, both Triple A (AAA) and World Wrestling Council (CMLL). Edition of the weekly promo for the CMLL Fight with duration of 20"., Participation in the program "Fiesta Mexicana" receiving and editing the received signals creating the respective notes and sending them to the studio for reproduction., Participation in the program "Mexicanas Mujeres de Valor" receiving signals from the city of Toluca., Participation in the Beijing Olympics 2008 recording the different disciplines and attending studio for live., Participation in the 2010 World Cup South Africa recording different stages of the tournament and attending the studio for the broadcast of matches., Participation in the U-17 World Cup Mexico 2011 recording different stages of the tournament and assisting in study for the broadcast of matches., Recording, editing and post-production of the program "Universal Championship" performing 6 Triple A wrestling programs recorded on Six Flags and broadcast by Fox Sports., Editing and post-production of Teaser for the broadcast of matches of the Mexican League, Promotion League, French League and Rugby. Edition of notes for the transmission of Football and Golf. Editing of various sections of the program "Super Stadium" and "Passion W".