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Project Manager with 5+ years in customer service and logistics
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Competencies
Provided support and resolution for customer inquiries across multiple roles.
Coordinated projects involving translation proofings and customer service initiatives.
Assessed data and prepared KPIs presentations to inform business decisions.
Fluent in English and Spanish, with strong written and verbal communication abilities.
Supported logistics operations and analyzed related KPIs at Solistica.
Education
Languages
Summary
Experienced project manager with a background in customer service, logistics, and data analysis. Skilled in managing projects, analyzing key performance indicators, and delivering effective communication in bilingual environments.
Key Achievements
- Managed customer service projects and translation proofings at ASAP
- Analyzed KPIs and delivered presentations in logistics at Solistica
- Handled inbound calls, customer care, and sales at Convergys
Experience
Project Manager
Customer service, Project management, translation proofings
Account Executive
Customer service, KPIs analysis and presentations, Logistics
Sales and service representative
Customer service, Inbound calls, customer care, and sales, issues resolutions